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Services
A Million Man Hours of Mobility Experience
Your workforce isn't tied to a desk. You need support services that understand your challenges.
Maximize productivity with manufacturer provided services that represent a commitment to quality and long term care. Each of our programs is part of an end to end solution that can be taken in whole or ala carte to work in concert with your own support resources.
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General Dynamics Itronix value added Client Services provides you with flexible options for supporting, maintaining and managing your valuable computing assets. All programs offer 4 and 5 year options that reduce your costs by building in price protection. By leveraging our dependable and high quality services you can be assured that your ROI will be maximized.
- Extended Warranty - extend our standard 3 year warranty on computers, docks and cradles with 4 and 5 year options that cover all computing components.
- No Fault - bumper-to-bumper full coverage repair program that covers all damage, including 1% misuse and abuse and includes telephone support; priority overnight shipping; two day turn-around; field replacement kits for simple in-field repairs; no charge for No Trouble Found (NTF’s); and dedicated Client Service Account Manager for issue resolution.
- Battery Exchange - reduce your costs by nearly 50% and insure productivity in the field by purchasing replacement batteries up front. Replacement batteries are shipped automatically one year from deployment date.
- Advanced Exchange - maximize productivity by letting General Dynamics Itronix manage your spare pool. Replacement units will be shipped next day air with your preloaded disk image and pre-activated WWAN radio. Service includes a pre-paid shipping label for the returned unit which will go back into your spare pool. Also available for vehicle docks.
- Image Maintenance - let us manage your disk image for you. We’ll reload your image when units are sent in for repair saving you time and money.
- Help Desk - 24x7, one call resolution supporting all your hardware, software and communication support needs. Multiple vendor repair service coordination available. Extensive reporting options available. We can even set up a toll free number that can be answered as your company representative.
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General Dynamics Itronix Deployment Services insure that your systems are delivered ready to work, when and where you are. Our deployment professionals will configure, test and package your systems, even 3rd party hardware, according to your specific needs. Our highly customizable deployment services include:
- Gold Disk Imaging - we’ll pre-load your approved image at the factory and test each unit prior to shipping.
- Staging and Configuration - leave the software loading, device configuration, testing, packaging and multi-location distribution to us. We’ll do all of this and more, even with 3rd party hardware.
- Wireless Activation - WWAN enable device activation, provisioning and end to end wireless communication testing insures out of the box performance.
- Asset Tracking - maintain visibility into your valuable computing assets by having a serialized asset tag applied to them before they leave the factory. Last ship-to and real time inventory reports are available online.
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General Dynamics Itronix team of technical service agents will work with you to design the right solution to meet your needs. From determining the right product configuration, to in-field testing of the entire solution, we offer a comprehensive suite of technical services that will insure that your systems are optimized for deployment.
- Product Configuration – optimal system design and configuration including: battery power requirements; power management settings; BIOS setup; software drivers and application utilities.
- Ergonomics Logistics – system design that insures device handling efficiencies; requirements analysis for carrying and docking units; application enhancements to minimize typing; interface and display settings; and accessory selection.
- Vehicle Layout - complete analysis of your vehicle deployed system including: optimal system location, docking and mounting options, power requirements, and vibration testing. All supported by a comprehensive report outlining failure points and recommendations.
- Image Optimization – complete testing and certification of gold disk image to insure increased performance; minimal lockups and reboots; boot up and shut down optimization. Recommended utilities for disk management, disk partitioning and recovery disk setup and minimal hard disk space sizing.
- Wireless Certification – functional testing and certification of wireless communication infrastructure including: lab system testing; in-field propagation analysis; fringe area and out of coverage duplication and testing; antenna placement; and bandwidth analysis.
- Integration Testing – complete end-to-end lab and in-field system testing with documented analysis and optimized performance recommendations.
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Electronic Waste Recycling Disposal of electronic waste in compliance with national, state and local guidelines is a concern to all electronic equipment manufacturers. Many states currently offer local recycling programs for used notebooks, desktops and monitors. When these services aren’t available or aren’t appropriate for the disposal of your equipment, General Dynamics Itronix offers a recycling program for Itronix and General Dynamics Itronix branded products.
This program is separate from and in addition to the “Trade-In Trade-Up” program. Equipment returned for recycling will not be refurbished for reuse.
General Dynamics Itronix will work with third party processors of electronic waste to ensure products are disposed of in an environmentally safe manner. We will support them in preventing exports of environmentally sensitive material (as defined below) to developing nations. Additionally, all parties processing these waste products shall meet environmental, health and safety standards for the industry.
As part of our commitment to the environment and the effort for continual improvement we will track and document the amount of material processed through this disposal channel.
Environmentally Sensitive Materials:
Materials defined by EPEAT (Electronic Product Environmental Assessment Tool) as substances with hazardous properties known to have negative effects on human health or the environment.
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General Dynamics Itronix offers a broad range of financing solutions to customers across the industries we serve. Custom financing programs can be tailored to match your current and future technology and financial needs.
Program benefits include:
- Pre-qualification to determine maximum purchasing power
- Deferred payments
- Flexible payment frequencies (monthly, semi-annual, quarterly, annual)
- Financial resources that provide innovative solutions to meet budget restraints
- Funds for matching grant requirements
- Ownership of the acquisition at the end of the term with one dollar purchase option that offers greatest economic impact.
Contact General Dynamics Itronix with leasing services questions.
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